Community Manager Position Available

By September 5, 2017 March 19th, 2018 Past Positions

Community Manager

Remuneration: Market related
Location: Cape Town, Gardens
Education level: Tertiary
Job level: Junior to Mid
Type: Permanent

POSITION SUMMARY

We’re looking for a dynamic, passionate Community Manager to join our fast-growing, agile and quirky digital and creative agency. At Now Boarding, we create captivating digital products, and help our clients take them to market. We work with well-known South African, African and global brands, corporates and startups.

We look after social communities across a variety of industries, and are looking for a Community Manager who loves helping people, speaks social like a second language, and can keep a number of social profiles running seamlessly in parallel. You’ll be responsible for implementing social media strategies and tactics, and for ensuring active and engaged communities. A track record in Community Management and copywriting is key.

If you’re a strong team player and believe that our clients and their communities will love working with you, we’d like to hear from you.  

ROLE

Our new Community Manager will:

  • Create monthly content plans and manage approvals with client
  • Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
  • Communicate and coordinate with project management, marketing and creative teams to ensure that community strategy supports overall brand goals and objectives
  • Brief Designers on social images
  • Receive and respond to client requests for ad-hoc posts
  • Schedule and manage content posting
  • Help and respond to community queries timeously, particularly in a retail environment
  • Escalate queries and comments to clients where relevant
  • Monitor and track sentiment across social pages and escalate risks as they arise
  • Monitor online conversations and participating in those conversations to build brand visibility where appropriate
  • Generate monthly reports in conjunction with the Marketing Director and Project Manager
  • Manage timelines to ensure content is delivered, approved and posted on time
  • Feedback to the Marketing Director on community content and growth strategies
  • Stay informed about industry and social trends, emerging technologies and social media platforms

Requirements

  • Relevant tertiary education
  • 3 years’ experience in a related role
  • Copywriting and Proofreading Skills
  • Ability to adapt copywriting for various brand tones and audiences
  • Community Management experience
  • Strong interpersonal skills
  • Attention to detail
  • A positive attitude with the ability to rally a team
  • The ability to effectively manage multiple pages simultaneously
  • Must love dogs
  • Portuguese speaking would be advantageous (but not necessary)
  • Willing to monitor and manage communities over weekends, with backup where necessary

Attributes

We’re looking for someone who…

  • Learns fast!
  • Is highly organised and detail orientated.
  • Is passionate about social and helping people.
  • Works effectively under pressure.
  • Takes initiative, doesn’t wait for instruction and can manage their own time.
  • Is completely dependable.
  • Is able to deal directly with clients.
  • A natural problem-solver and solution finder.

Why we think you’ll love working with us:

  • Working with clients of all sizes, from startups to corporates, both local and international.
  • Our organised, disciplined, talented and crazy team.
  • Our passion for process and efficiency.
  • Flexi-time.
  • Fresh lunches every day and a fridge full of chocolate dessert.
  • Our regular office dogs, Yoyo and Huey.
  • Strong, collaborative relationships with our clients.
  • Light and bright offices in Gardens.
APPLICATION REQUIREMENTS
  • Letter of Motivation
  • CV
  • Portfolio or samples of copywriting

Email the above to mel@nowboarding.co.za.

Please note no applications will be accepted without the above items. Should you not hear back from us by 15 September, kindly consider your application unsuccessful.

Apply Now

We look forward to hearing from you!